Shipping policy

Last updated: September 16, 2026

This Shipping Policy applies to orders placed on myproprime.com (MyProPrime, powered by Hype Wholesale). The legal name and address of the seller are in our Legal Notice.

Where We Ship

We currently ship to addresses in the United States, including Alaska, Hawaii, and U.S. territories where USPS delivers. We do not ship internationally at this time.

Free Standard Shipping

Every U.S. order ships free by USPS Ground Advantage. Typical transit time is 3–5 business days after the order ships. Faster USPS Priority Mail service is available at checkout for an additional charge calculated at checkout.

Processing Time

Orders are processed and shipped from our warehouse in West Sacramento, California, within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 12:00 PM Pacific Time may ship the next business day.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order ships. Tracking updates may take up to 24 hours to appear on the carrier's website.

Delivery Estimates

Delivery dates shown at checkout are estimates provided by the carrier and are not guaranteed. Weather, carrier delays, and peak seasons can extend delivery times. We are not responsible for carrier delays once an order has been handed to the carrier, but we will help you track and resolve any issue.

Address Accuracy

Please check your shipping address carefully. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.

Lost or Damaged Packages

If tracking shows your package as delivered but you have not received it, please check with household members, neighbors, and your local post office, then contact us within 7 days. If a package is lost in transit or arrives damaged, contact us and we will replace it or refund you in full.

Questions

MyProPrime · Powered by Hype Wholesale
West Sacramento, California, USA
Email: myproprime5@gmail.com · Phone: (916) 846-8944